Frequently Asked Questions
Everything you need to know about your Rat & Boa order.
How long will it take for my order to arrive?
We offer worldwide express shipping. Orders are typically processed within 24 hours and delivered within 2-5 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How do I know which size to choose?
Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for our silk and sheer fabrics.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. This ensures no hidden fees upon delivery.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I cancel or modify my order?
Because we aim to ship orders as quickly as possible, we cannot guarantee changes once an order is placed. Please contact our support team immediately for assistance.